Following on from my previous blog about dashboards titled Dashboards are a great way to know how you are tracking, below are some examples from a Transport Company’s perspective. These list some of the information being monitored via dashboards and how they help the business operations on a day to day to basis:
Monitor Delivery Performance
This helps determine if deliveries are on schedule, are tracking within their variances, or if any action required to be taken to assist the driver or delivery destination.
Monitor Driver Fatigue
This helps ensure compliance, but also provides the ability to understand exceptional circumstances and how they could be avoided into the future.
Monitor Delivery time SLA’s
This could be based on different customer or product segments. If high value customers are regularly receiving deliveries late, remedial action could be taken or SLA’s adjusted accordingly.
Monitor load volumes & profitability
This helps understand which loads during the course of the day are not profitable and if anything can be done to the load or delivery schedule to improve the situation.
Monitor compliance & driver behaviour
This help ensure that drivers stay within the legal limits for speed, weight, and size on their designated routes
Monitor vehicle performance
Helps the driver find a mechanic or workshop enroute, should there be a problem with the vehicle
A whole suite of dashboards could be generated with financial information such as profitability of loads, routes, customers, products, etc, the use of third-party or sub-contractor drivers and associated costs/savings
A good starting point for what to include on a dashboard are existing KPIs for the business. From here, these dashboards could be fine-tuned and improved. The beauty of dashboards is that they are real-time (or near real-time). The same information could be generated from operational reporting, but there is nothing like a “here and now” viewpoint and dashboards are a great way to covey this information.
Are there any examples from your experience that you would like to share?